Bio Green Frequently Asked Questions
Bio Green is pleased to provide our compiled list of FAQs for your convenience. Please click on the links below to jump to your desired FAQ sections.
Lawn Care FAQs | Sprinkler Systems FAQs | Landscape Lighting FAQs | Drainage FAQs
Lawn Care FAQs
How long has Bio Green been in the lawn/turf care business and are you insured?
Are your programs tailored to the specific needs of my lawn?
How can I be sure your program will work on my lawn? (What's your guarantee?)
Are your service technicians trained & certified?
Will any of your proposed lawn applications be harmful to our pets, our kids, or the environment?
Will your proposed program include everything my lawn will need or could there be extra costs?
Will the price for my lawn care program go up each year?
With your lawn care program, will I have to water and mow my lawn more often?
How do your lawn care program prices compare with other lawn services providers?
Our prices are very competitive though (see estimate comparison chart). In fact because we do so many, we're often less expensive for lawn renovations and seeding.
Will you provide the names of some of your customers as references?
Of course we will, and in addition to servicing your neighbors, the Bio Green team has been recognized for our high-quality, 'no-excuses' lawn care programs and unflinching customer service including
- Rated top 5 area lawn companies by Washingtonian Magazine
- Highest rating by a local consumer magazine (name?)
- Ranked one of the top 25 US lawn companies by Landscape Management Magazine
- Recommended by Prince William Agriculture Extension Service Water Quality Program
Sprinkler Systems FAQs
How long have you been in business, and are your adequately insured?
We're licensed and pay local taxes, so we're committed to the communities we serve.
How much sprinkler system experience will the crew installing my sprinkler system have?
How can we say that? Well, we have a training regimen that consists of sprinkler system manufacturer certification, manufacturer-led seminars, and safety training, coupled with membership in the Irrigation Association (Steve Schrader), thousands of sprinkler systems installed, and decades of hands-on installation and after-the-installation sprinkler system experience.
We're keep quality employees by offering year-round employment, better benefits and working conditions, etc. which add up to Bio Green having the best sprinkler system installation and service crews in the business.
What sprinkler system parts & labor warranty do you offer?
Bio Green Outdoor Services, LLC warrants against defective materials and the labor to replace or repair defective materials for the period of 1 year from the date the sprinkler system is made operational. To keep warranty in effect, Bio Green Outdoor Services, LLC must be the only company to maintain and service the sprinkler system. Exceptions to the Bio Green warranty are made for pumps, pressure tanks and above ground backflow devices which are only covered by original manufacturer's warranty. In addition, vandalism, physical damage, damage from power surges or act_s of God (lighting, freezing, fire, etc.) are not covered by warranty.*
*Special Note: Bio Green Outdoor Services, LLC offers optional Enhanced No Fault Coverage that Will protect against most of the warranty exceptions (above ground backflow devices, vandalism, physical damage,-damage from power surges and freezing) as well as failure of pipe, controller, heads, valves and rain sensor for the life of the sprinkler system. See Service Plan brochure for details.
Adjustments to· the sprinkler system components (programming controller, head spray patterns, etc.) are not covered by any warranty. Bio Green Outdoor Services, LLC will perform adjustments at the initial installation and subsequent scheduled service visits · under an ' annual service plan. Any additional trips for adjustments will be an extra cost.What is Bio Green's service policy?
- Evacuation of water from the system with compressed air
- Inspection of the system for leaks
- Refill the system with water
- Inspection of the system for leaks
- Adjust heads for proper coverage
- Check controller and program if necessary (if made available)
Do you use only quality, brand name parts throughout the sprinkler system?
But quality parts are just the first step in achieving a quality installation result, the real key to a dependable, trouble-free sprinkler system is in the hands of the installation crew. And the Bio Green sprinkler systems team is – quite simply – the best around.
Will a plumbing permit be required, and who's responsible to get it?
Will the necessary sprinkler system plumbing work be done according to all applicable plumbing code(s)?
Will the sprinkler system installation make a mess of my lawn?
If your soil is extremely hard or rocky, or there are unexpected objects buried in your yard, there may be some minor damage, in which case our top 5-rated (by Washingtonian Magazine) lawn crew will repair such sprinkler system installation damage.
Do you sub-contract any of your sprinkler system work?
Will you install the valves on a manifold assembly in one valve box, or bury them individually around my yard?
At Bio Green, wherever possible, we always install our sprinkler system valves together on a manifold assembly in one large valve box buried in an inconspicuous, yet readily accessible place, usually along your foundation or in a shrub bed. This helps you control your sprinkler system service and maintenance costs.
What type of pipe do you use for the sprinkler system?
Will you design my sprinkler system to deal with the specific needs of my property (shrubs, slopes, full sun, cost, poorly-drained areas, etc.)?
Understandably, the cost of your sprinkler can vary greatly, depending on the many unique variables of your property, and how you want to deal with them. As part of our process, we take into account things like the way you use your yard, your gardens and types of plantings, soil type(s), shrub beds, shade, slopes, etc., as well as your budget. Then we'll design a sprinkler system to satisfy all of those conditions.
Will it be difficult to alter the sprinkler system in the future (to add new shrubs, a new deck, expand our flower beds, etc.)?
Landscape Lighting FAQs
How long has Bio Green been in business, and are they insured?
We're licensed and pay local taxes, so we're committed to the communities we serve.
Why are all these new landscape lighting systems low voltage systems (12 volt)?
Why should I consider adding low-voltage landscape lighting to my home?
• Improves security and safety by illuminating steps and removing dark shadow areas around your home
• Increases the usability of your outdoor living space
• All of which results in higher property value
• And you'll become the 'envy of your neighborhood.
How much does a low-voltage landscape/outdoor lighting system cost?
Landscape lighting systems can range from $1,000 to $10,000, and even more – depending on what you want to accomplish. In most cases though, we recommend that you start with a few simple, dramatic effects. And because of the way we install our landscape lighting systems, it's easy to add to them and scale them up over time.
What warranty do you offer for landscape lighting?
Why does you use Vista Pro landscape lighting products?
What type of cable do you use, and how do you install it?
What method of wiring do you use?
• Straight run or 'Daisy Chain'
• Spoke or 'Hub'
• Center feed or 'T'
We always use the 'T' method, because it
• Is the most effective
• Equalizes voltage
• Eliminates many of the problems inherent in other methods.
Problems such as...
• Uneven voltage
• Difficulty in servicing
• Attracting pests, etc.
In addition, we always 'home run' all our cable runs back to the transformer.
How do you make your connections?
Will you be able to service these landscape lighting systems?
We tag the cables of any landscape lighting system we install for base of service. In addition, we'll service any lighting system regardless of who may have installed it.
Drainage FAQs